Returns and Refunds Policy

Convention Membership / Tickets

Tickets for Attending or Supporting Memberships are sold as non-refundable - this includes supporting memberships in the process of being upgraded to attending memberships using the installment plan. But please note the conditions below if the event is postponed or cancelled.

If you have purchased an attending membership, and then are unable to attend, you may sell your ticket on to a new member for the same amount paid. See the on-sale of tickets policy for more information.

Supporting Memberships are not able to be sold on. A supporting membership must be upgraded to an attending membership by the original ticket holder before being sold on, as per the process described in the link above.

Tickets for the Gala Dinner, and any pre- or post-convention group activities, are sold as non-refundable. However, in the case that these events are sold out, you may sell your ticket on to another attending member for the same amount paid, via a waiting list maintained by the committee. See the on-sale of tickets policy for more details.

Convention Merchandise

We do not offer refunds if you change your mind, and we are unable to swap sizes for clothing items, so please choose carefully.

If a product is damaged when you receive it, then we will do our best to replace it, but please provide a valid email address and phone number with your query so we can contact you if an exact replacement is not available. In the event that we cannot provide an acceptable replacement, you will receive a full refund.

Please contact us and explain the problem within 30 days of receiving the item. We reserve the right to ask you to email photographs showing the damage before the matter can be resolved. If we ask you to post the item back to us, we will refund you for the postage. Please do not send the item back unless we request this. Returned or exchanged products must be in the condition you received them.

If you buy the item while attending the convention, please bring it into Ops - we may be able to resolve the issue then and there!

Website shop processing fees

From 1st Feb 2024, any purchase made via our online shop using the credit card or PayPal payment methods will incur a small processing fee. The processing fee amount will be made clear during checkout so you will know what it is before completing your purchase. This is the fee charged by these providers to process your transaction - up until this point, we have been absorbing these fees. As the Australian Discworld Conventions are run by not-for-profit incorporated associations, we want to be sure that every dollar we earn goes to making the convention even better for everyone who attends, and thus we are asking you pay a little extra to cover our fees yourself. If you don't want to pay a fee, you can always choose to pay via Bank Deposit or PayID, which incurs no processing fees. For those outside Australia, Bank Deposit or PayID is unlikely to be available to you, so you may have to choose the payment methods that incur fees - however, the fees on international transactions charged by our credit card processing company and PayPal are actually higher than the rates quoted, so you will only be covering part of the fees with your payment. We apologise that you will have to pay a processing fee, but so will we!

Last updated: 2nd March 2024