Returns and Refunds Policy

Convention Membership / Tickets

Tickets for Attending or Supporting Memberships are sold as non-refundable - this includes supporting memberships in the process of being upgraded to attending memberships using the installment plan. But please note the conditions below if the event is postponed or cancelled.

If you have purchased an attending membership, and then are unable to attend, you may sell your ticket on to a new member for the same amount paid. See the on-sale of tickets policy for more information.

Supporting Memberships are not able to be sold on. A supporting membership must be upgraded to an attending membership by the original ticket holder before being sold on, as per the process described in the link above.

Tickets for the Gala Dinner, and any pre- or post-convention group activities, are sold as non-refundable. However, in the case that these events are sold out, you may sell your ticket on to another attending member for the same amount paid, via a waiting list maintained by the committee. See the on-sale of tickets policy for more details.

Risk of convention changes due to the covid-19 pandemic

The convention committee aims to hold a safe and enjoyable convention during the COVID pandemic. However, we cannot anticipate all changes in laws or circumstances prior to the convention. Unfortunately, these may require us to postpone or cancel the convention, leaving the committee responsible for non-refundable costs that have been incurred thus far, such as insurance and venue hire deposits.

Event postponement

If the convention is postponed, then all members will be given the opportunity to request a refund for their membership fee, less the current cost of supporting membership ($40). We understand that members may not be able to attend on the new dates or at a new location. If and when we announce the postponement, we will also announce how long this opportunity will remain open.

Event cancellation

If the convention is cancelled before 1st March 2022, then all attending members will be refunded their membership fee, less the current cost of supporting membership ($40). Supporting memberships will not be refunded as this money will be put towards the non-refundable expenses already incurred by the convention committee.
After 1st March 2022, the amount of refund will depend on the non-refundable costs that have been incurred thus far.

Convention Merchandise

We do not offer refunds if you change your mind, and we are unable to swap sizes for clothing items, so please choose carefully.

If a product is damaged when you receive it, then we will do our best to replace it, but please provide a valid email address and phone number with your query so we can contact you if an exact replacement is not available. In the event that we cannot provide an acceptable replacement, you will receive a full refund.

Please contact us and explain the problem within 30 days of receiving the item. We reserve the right to ask you to email photographs showing the damage before the matter can be resolved. If we ask you to post the item back to us, we will refund you for the postage. Please do not send the item back unless we request this. Returned or exchanged products must be in the condition you received them.

If you buy the item while attending the convention, please bring it into Ops - we may be able to resolve the issue then and there!

Last updated: 4th October 2021